Lean Office

Lean is one of the leading philosophies to achieve breakthrough improvements in bottom line performance, customer satisfaction and employee engagement, with success stories the world over. As a result, many service sector organisations are looking to capitalise on lean, but are commonly faced with the following obstacle:

How can a philosophy derived from manufacturing possibly work in a service environment?

This workshop is designed to demonstrate how lean can work in a service environment. It is aimed at  employees at all levels who need to understand the principles of lean, but also want a practical understanding of how to apply the methodologies into a service environment context. The workshop will guide you through the key principles of lean implementation including:

•    Identifying customers and what they want from you
•    Reducing the chaos
•    Learning to see
•    Developing and growing the mindset amongst your people to hold the gains and improve further still

Of course, we will teach you the theory – but a key facet of lean is in “learning by doing”. So you will be challenged to operate and then improve a process using lean techniques! In doing so, you will see for yourself the immediate impact of:

•  Understanding customer requirements, and better equipping yourself to respond to them
•  Challenging the status quo
•  Using simple tools to make dramatic improvements, instead of relying on expensive technology
•  Finding and eliminating the waste, so you can spend more time doing what you do best

By the end of the session, we will have proved that lean can be applied in a service environment. You will also be equipped with some ideas on how you can get started on your lean journey back at your place of work.