Workshops March
Workshops not to be missed this March
In this email:
Continuous Improvement Tools - which ones will work for your organisation?
Balanced Scorecard - making performance management simple & effective
Service Excellence - stop your customers having a naff day!
Continuous Improvement Tools - Tuesday 16th March 2010
Venue: Ramada Tamworth, Junction 11 M42
Cost: £99.00 + VAT
Time: 9:30am until 4:00pm
Learn how to:
• Get to the root cause of any issue and take effective action
• Ensure change is sustainable and really makes a difference
• Engage staff in a relaxed, fun and creative manner
• Use a variety of ways to generate ideas from individuals and teams
This fun and interactive workshop will give you the confidence to use these tools to improve your organisation, keeping your customers and your employees happy!
Balanced Scorecard Excellence - Tuesday 23rd March 2010
Venue: PwC Castle Donington, Derby
Cost: £99.00 + VAT
Time: 9.30am until 4:00pm
Learn about:
• the value of measuring a range of results not just financials
• what other measures are important to your organisation
• the dynamics Balanced Scorecard
• how to develop and implement your own performance measurement system
Our expert deliverer will help you unpick the secrets of a successful performance management system that could change your organisation for ever.
Service Excellence - have a naff day! Friday 23rd April 2010
Venue: theStudio, Cannon Street, Birmingham
Cost: £185.00 + VAT
Time: 9.00am until 3:00pm
"Businesses in the UK are slightly better than awful at customer service”. Sad, but on the whole, true!
Learn about:
• the core skills required to sustain excellent customer service
• improving customer service levels in a creative way with high impact
• useful tools for immediate implementation and great results
This session will be delivered by expert Dr Jez Rose, a Psychologist and ex-Disney Services Specialist. You will also receive a free copy of Jez’s new book on achieving excellence in customer service.
