<?xml version="1.0" encoding="iso-8859-1" ?><rss version="2.0">
  <channel>
    <title>Emails</title>
    <description>Emails</description>
    <link>http://www.investorsinexcellence.org</link>
              <item>
        <title><![CDATA[Recognising Excellence - Efficiceny & Value for money]]></title>
        <pubDate><![CDATA[2010-08-26 11:31:00]]></pubDate>
        <description><![CDATA[Why are record numbers of housing organisations signing up to Investors in Excellence?Our services offer a proven return on investment of 19:1 we know our 
expert housing sector knowledge and private sector expertise can make a 
real difference to your organisation. With changes to the TSA and the Audit Commission on the horizon, the comprehensive spending review looming this autumn, focusing on demonstrating excellence, efficiency and value for money has never been more important for providers of social housing.Come and see us at stand A7 at the National Housing Federation Social Housing Exhibition 2010 on the 22-24th September at the ICC in Birmingham and pick up your free copy of the Investors in Excellence Standard.Don&acirc;t take our word for it &acirc; click here to see the value we bring our clientsInvestors in Excellence Standard - assess all aspects of your organisation &amp;amp; drive better results whilst gaining an external and independent accreditation.Hall of fame - More housing organisations than ever before will achieve the Investors in Excellence standard in 2010.IiE is an internationally recognised framework that provides a fresh challenge for your organisation supporting your continuous improvement culture. Working with organisations across 30 sectors, including BMW, Siemens, Atkins and Vodafone, this recognised symbol of success can provide you with unique access to an extensive network of &acirc;can do&acirc; organisations all talking the same language.If you are not attending the conference this year please contact me to arrange a free introductory meeting to discuss how IiE can help your organisation.Yours sincerely,&amp;#160;Julian BeaneyHead Performance SolutionsInvestors in ExcellenceE: julian.beaney@investorsinexcellence.orgT: 01675 460 997M: 07970 735 448]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/recognising-excellence-efficiceny-value-for-money]]></link>
      </item>
          <item>
        <title><![CDATA[Capture your success with our Specialist Category Awards]]></title>
        <pubDate><![CDATA[2010-08-16 08:48:00]]></pubDate>
        <description><![CDATA[Capture your success with our Specialist Category Awards - last chance to enter!Specialist Category Awards 2010/11 - showcase your achievementsby Friday 10th September - send us your commitment formby Friday 1st October 2010 - send us your completed entrySpecialist Category Awards - 2010/11: Commitment to entry must be received by FRIDAY (10th September).10 powerpoint slides or 5 pages of A4 is all it takes to enter one of our five categories and you could be celebrating in front of 1,000+ business leaders at the spectacular Midlands Excellence Awards Ceremony. Categories for 2010/11InnovationSustainabilityLean EfficiencyLearning 
&amp;amp; DevelopmentCustomer Service Excellence (NEW) Tell us your story, shout out about your success; this is an excellent opportunity to showcase your achievements and receive the recognition you deserve.We only need your commitment this week! All projects are to be submitted by 1st October 2010.Midlands Excellence Awards Ceremony 2010/11 - Thursday 3rd February 2011!!The date has been confirmed, your calendars should be marked! Whether you are celebrating your organisation&acirc;s success, recognising your colleagues or entertaining clients, this is a spectacular event which remains the largest celebration of excellence in Europe! To book your table at the ceremony or for a range of sponsorship opportunities, contact Karen Soulsby on 01675 460 997.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/specialist-category-awards-201011]]></link>
      </item>
          <item>
        <title><![CDATA[Are you interested in winning in Business?]]></title>
        <pubDate><![CDATA[2010-07-29 10:19:00]]></pubDate>
        <description><![CDATA[Are you interested in winning in business?Future Midlands Excellence networking opportunities:The Business of Winning - inspirational &amp;amp; practical secrets to business successCommunication with Oomph! - get into the minds of your customerRicoh Plant Tour - best practice in actionThe Business of Winning - the secrets of business success Date: Tuesday 14th September 2010Venue: BMW Plant Hams Hall, BirminghamCost:
 FREE (two places per organisation)Discover the secrets of:Personal motivationTeam 
working skillsDeveloping 
winning teamsPerforming to 
high levelsHear from LDC's Performance Director Humphrey Walters.He will share unrivalled knowledge and 
experience from his 30 years of working with high performing teams that include the England rugby 
team ahead of their world cup victory in 2003!This event is a collaboration between Midlands Excellence and LDC, part of Lloyds Banking Group.Communication with Ooomph!Date: Wednesday 13th October 2010Venue: NHS re:source Procurement Hub, NottinghamCost: FREE (two places per organisation)Get into the minds of your customer:take away nuggets of information helping to guarantee your communication gets acted upongain at least one great idea that you can implement straight awaycreate a much needed differential at a very low costunderstand how you can create memorable client experiences and build lasting salesWant to stop your clients from hitting the delete button? Reserve your place today!Ricoh Plant Tour - best practice in action!Date: Tuesday 9th November 2010Venue: Ricoh Plant, Telford, TF2 9NSCost: FREE (two places per organisation)You will be invited on a tour to see some of their best practice in action including:a visit to the kaizen foresta look round the Lean Education Centrea demonstration of RiPS (lean) in the workplacevisualisation techniquesThis is a fantastic opportunity to see how Ricoh have delivered innovative, low-cost improvement 
techniques in their 
award winning approach to implementing Continuous Improvement.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/are-you-interested-in-winning-in-business]]></link>
      </item>
          <item>
        <title><![CDATA[NLP Business Practitioner]]></title>
        <pubDate><![CDATA[2010-07-19 16:21:00]]></pubDate>
        <description><![CDATA[Achieve success in your professional &amp;amp; personal aspirationsIn 
this email:- NLP Business Practitioner Course - Leadership Development Programme- Deliver more for less - an introduction to LeanNLP Business Practitioner Course - Leadership Development 
ProgrammeDate(s): 6th - 9th September &amp;amp; 28th - 30th September 2010Venue:

 Masterlease, International House, Birmingham, B37 7HQCost: &Acirc;&pound;1950 + 
VAT&acirc;&uml;Time: 9:00am
 until 5:00pmNLP is well known for its many change techniques &acirc; 
enabling you to set clear and achievable goals and overcome any of the 
fears and obstacles that may be standing in your way. Learn how to improve &amp;amp; develop:communication skills - how you create behaviourpresentation skills - confidence in your deliverystrategic planning - think about your thinkingsuccessful team building - understanding othersdynamic leadership - changing limiting beliefsOur programme is designed to enhance both your personal and 
professional life.  Deliver more for less - an introduction to LeanDate: 30th September 2010Venue: PwC Caslte Donington, Derby, Cost: &Acirc;&pound;185 + VAT&acirc;&uml;Time: 9:30am
 until 4:00pmLean is one of the leading philosophies to achieve breakthrough improvements on bottom line performance, customer satisfaction and employee engagement, with worldwide success stories.Understand and develop:Lean Thinking&acirc; and its applicationhow lean can work for youtools to start streamlining processes &amp;amp; reducing wasteideas for making direct savings on the bottom lineOf course, we will teach you the theory &acirc; but a key facet of lean is in &acirc;learning by doing&acirc;. So you will be challenged to operate and then improve a process using lean techniques! ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/nlp-business-practitioner]]></link>
      </item>
          <item>
        <title><![CDATA[Discover how closely Investors in Excellence fits with developing your local offers ]]></title>
        <pubDate><![CDATA[2010-05-13 10:19:00]]></pubDate>
        <description><![CDATA[Investors in Excellence in the housing sectorIn this mail:- How the IiE Standard fits the new TSA regulatory requirements- Join IiE at the CIH Annual Conference - May 20th &amp;amp; 21st, Hinckley Island- Are your managers focusing on the right measures? - Be a part of our IiE housing Community of Practice - new LinkedIn access- Specialist Category Awards 2010/11 - celebrate your achievements The Investors in Excellence standard fits the new TSA regulatory requirements for local offersHousing organisations using the Investors in Excellence Standard have discovered how closely it fits with the new local offer requirements. The requirement to demonstrate continuous improvement is at the heart of the IiE Standard. In addition, the changes to the IiE Standard in 2010 focus on how organisations across all sectors have a customer focused approach...Read more at www.investorsinexcellence.orgJoin us at the CIH Midlands Conference - 20th &amp;amp; 21st May, Hinckley Island Investors in Excellence is once again supporting the CIH Midlands conference, this year with the very relevant theme of &acirc;Dawning a new era&acirc;. Pop in and see what we can do for your organisation!Are your managers focusing on the right measures? Are they customer focused?IiE has launched a new in house course aimed at operational managers:- take control of your measures in your area of operation- learn how to use simple tools &amp;amp; techniques for improvement- use these tools to analyse information and drive efficiency levels upTalk to our resident expert for more information, julian.beaney@investorsinexcellence.orgGet involved in our housing community of practiceHousing Organisations using the IiE Standard are now sharing and discussing best practice on-line through LinkedIn. With over 20 members in just a few days this is proving to be a popular site so don&acirc;t miss out and join in today. http://www.linkedin.com/groups?gid=3023396&amp;amp;trk=myg_ugrp_ovr Specialist Category Awards 2010-11Be a winner at one of Europe's most prestigious Awards events by entering one of our five specialist category awards this year. With a new category for 2010/11 focusing on Customer Service Excellence, this could be just the ticket to get your outstanding customer service recognised in front of 1100+ business leaders...Further details can be found at www.midlandsexcellence.org.uk or contact karen.soulsby@investorsinexcellence.orgContact julian.beaney@investorsinexcellence.org or get in touch with any of the team on +44(0)1675 460997 to find out more. ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/housing-mailer-update]]></link>
      </item>
          <item>
        <title><![CDATA[Notch your improvement activity up a gear!]]></title>
        <pubDate><![CDATA[2010-05-04 15:04:00]]></pubDate>
        <description><![CDATA[Notch your improvement activity up a gear!Events in this email:Vastly improve your business performance - break the rules and close more business!Jaguar Plant Tour - a true example of manufacturing excellenceVastly improve your business performance in 2010 Date: Wednesday 16th JuneVenue: Business Link West Midlands, Birmingham, B32 1ALCost:
 FREE (places are limited to 2 per organisation)Time: 8:00am until 10:30am&acirc;Break the rules and close more business&acirc; - Are you or your team 
responsible for delivering more new business into the company? Are you 
keen for improvement particularly in the area of enhancing sales 
performance?Pick up some
 tips &amp;amp; techniques to:&acirc;&cent;&amp;#160; sell effectively without 
being 
&acirc;salesy&acirc;&acirc;&cent;&amp;#160; use alternative sales strategies to
develop new business&acirc;&cent;&amp;#160; shorten your sales cycle&acirc;&cent;&amp;#160; be more profitable; get better marginsThis
 session presented by Mark Wormald from Sandler Training, the global, 
sales improvement specialists. If you&acirc;re serious
 about 
sales improvement then this lively participatory workshop is for you. Jaguar Plant Tour - a true example of manufacturing excellenceDate: Tuesday 6th JulyVenue: Jaguar PlantCost: FREE (places limited to 2 per organisation)Time: 9:15am arrival until 12:00pmWhether you are in manufacturing or not, this is a fantastic opportunity to learn and explore new ideas from the industry.&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Take an accompanied tour of the plant&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Find out more about processes/strategies&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Transfer this knowledge into your own operations&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;Awareness of the sustainability &amp;amp; environmental commitments&acirc;&cent;&amp;#160;&amp;#160; &amp;#160;See how Jaguar has become the huge success it is todayFor safety reasons places will be strictly limited, so we advise you to 
reserve yours as soon as possible to ensure that you do not miss out on 
this exciting opportunity. ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/men-events-spring-2010]]></link>
      </item>
          <item>
        <title><![CDATA[IiE promotion - April 2010]]></title>
        <pubDate><![CDATA[2010-04-14 10:59:00]]></pubDate>
        <description><![CDATA[&amp;#160; In this email:&amp;#160;- Stand out from the crowd with our Investors in Excellence Standard&amp;#160;- Fast-track your excellence journey with IiE On-lineStand out from the crowd with our Investors in Excellence 
StandardNot only will the IiE Standard deliver great returns on investment but it will also set you apart from the competition. It is unique to us &amp;amp; is the only nationally recognised framework for measuring, achieving and celebrating excellence. The Standard will:&amp;#160;- drive better services&amp;#160;- increase profits&amp;#160;- consider all aspects of your organisation&amp;#160;- develop a continuous improvement culture&amp;#160;- give you public recognition for your achievements&amp;#160;- generate a significant Return on InvestmentCan your organisation afford not to get involved?Fast-track your excellence journey with IiE On-lineAchieving excellence just got a whole lot faster with our web enabled submission tool.IiE On-line allows you access to your submission anytime, anywhere allowing you to collaborate easily and effectively with your colleagues. Increase your knowledge as it is packed full of help and model answers.- save time &amp;amp; costs, allowing focus on improvement activities - hold all performance information in one secure place 'in the Cloud&acirc;- cascade corporate information at the touch of a buttonGet in touch if you would like the IiE On-line demo to trial for two weeks FREE of charge.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/iie-promotion-april-2010]]></link>
      </item>
          <item>
        <title><![CDATA[Positively impact on your results by identifying opportunities for improvements]]></title>
        <pubDate><![CDATA[2010-03-23 13:48:00]]></pubDate>
        <description><![CDATA[Positively impact on your results by identifying opportunities for improvementsIn this email:Accelerate your performance - an introduction to excellenceIntroducing NLP - last few places availableAccelerate your performance - SPECIAL OFFER, places only &Acirc;&pound;99 + VATVenue: BMW Plant Hams HallDate: Thursday 8th July 2010&amp;#160;&amp;#160; Time: 9.30am for 10am until 4pmDo you...&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; have a structured approach to improvement?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; measure the right results &amp;amp; understand their impact?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; understand your key performance indicators?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; efficiently manage change in your organisation?&acirc;&cent;&amp;#160;&amp;#160;&amp;#160; effectively engage with your people to drive continuous improvement?If you answer NO to one or more of the above then this is a must for you. This workshop will put you on the right path to develop the skills to implement excellence.Introducing
 NLP for Leaders in Business - only a few places left!&amp;#160;Date: Friday 25th June 2010Cost:
 &Acirc;&pound;185.00 + VAT&acirc;&uml;Learn how 
to:&acirc;&cent;&amp;#160; expand the ways you communicate with and understand 
others &acirc;&cent;&amp;#160; acquire new skills that can be immediately applied&acirc;&cent;&amp;#160; 
produce fast, impactful results by enhancing your communications&acirc;&cent;&amp;#160; 
increase personal effectiveness by taking a solutions focused approach&amp;#160;]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/workshops-april-june]]></link>
      </item>
          <item>
        <title><![CDATA[Lean product promotion]]></title>
        <pubDate><![CDATA[2010-03-05 08:38:00]]></pubDate>
        <description><![CDATA[Reduce costs, destroy waste, increase efficiency - think Lean.In this email:Our Lean programmes are a must-have for any organisation. They help you
unblock bottlenecks, multiply value and cut complications.&amp;#160;When you engage in an IiE Lean programme you:&amp;nbsp;&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; quickly understand which activities create customer benefit&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; develop a more structured approach to your problem solving&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; reduce your delays and bureaucracy&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; acquire the tools to transform your frustrations into inspirations&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; change mindsets and transform culture unlocking peak performanceCan your business afford not to be thinking Lean? Talk to one of our experts today to find out how we could help you.Next event: Lean Office 30.03.10]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/lean-product-promotion]]></link>
      </item>
          <item>
        <title><![CDATA[Workshops March ]]></title>
        <pubDate><![CDATA[2010-03-01 11:00:00]]></pubDate>
        <description><![CDATA[Workshops not to be missed this MarchIn this email:Continuous Improvement Tools - which ones will work for your organisation?Balanced Scorecard - making performance management simple &amp;amp; effectiveService Excellence - stop your customers having a naff day!Continuous Improvement Tools - Tuesday 16th March 2010Venue: Ramada Tamworth, Junction 11 M42Cost: &Acirc;&pound;99.00 + VAT&acirc;&uml;Time: 9:30am until 4:00pmLearn how to:&acirc;&cent;&amp;#160;&amp;nbsp;&amp;nbsp; Get to the root cause of any issue and take effective action
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Ensure change is sustainable and really makes a difference&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Engage staff in a relaxed, fun and creative manner&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; Use a variety of ways to generate ideas from individuals and teamsThis fun and interactive workshop will give you the confidence to use these tools to improve your organisation, keeping your customers and your employees happy!Balanced Scorecard Excellence - Tuesday 23rd March 2010Venue: PwC Castle Donington, DerbyCost: &Acirc;&pound;99.00 + VAT&acirc;&uml;Time: 9.30am until 4:00pmLearn about:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; the value of measuring a range of results not just financials&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; what other measures are important to your organisation&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; the dynamics Balanced Scorecard&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; how to develop and implement your own performance measurement systemOur expert deliverer will help you unpick the secrets of a successful performance management system that could change your organisation for ever.Service Excellence - have a naff day! Friday 23rd April 2010Venue: theStudio, Cannon Street, Birmingham&acirc;&uml;Cost: &Acirc;&pound;185.00 + VAT&acirc;&uml;Time: 9.00am until 3:00pm&quot;Businesses in the UK are slightly better than awful at customer service&acirc;. Sad, but on the whole, true! Learn about:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp;  the core skills required to sustain excellent customer service
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; improving customer service levels in a creative way with high impact
&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; useful tools for immediate implementation and great resultsThis session will be delivered by expert Dr Jez Rose, a Psychologist and ex-Disney Services Specialist. You will also receive a free copy of Jez&acirc;s new book on achieving excellence in customer service.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/workshops-march-]]></link>
      </item>
          <item>
        <title><![CDATA[IiE On-line promotion]]></title>
        <pubDate><![CDATA[2010-02-24 10:27:00]]></pubDate>
        <description><![CDATA[Fast track your journey to Excellence with Investors in Excellence On-lineThe Investors in Excellence Standard can help you achieve, sustain and recognise excellence. It is a robust and rigorous management framework and it&acirc;s a nationally recognised mark of quality.&amp;#160;But what you may not know is that although it's still as challenging, achieving the IiE Standard is now simpler than ever, thanks to our web-based submission portal, IiE On-line. The less hassle option:&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; consult a model answer for every question you&acirc;re working on&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; have more than one author contribute to your submission&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; store answers securely on the internet&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; collaborate with colleagues easily - wherever; whenever&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; see in real-time the progress you&acirc;ve made towards completion&acirc;&cent;&amp;nbsp;&amp;nbsp;&amp;nbsp; upload documents/submit your entry online - no need for a separate documentAchieving standards or recognition can be time and resource intensive. That&acirc;s why we&acirc;ve made the &acirc;form-filling&acirc; phase as quick and painless as it can be. To find out more and sign up for your FREE two week demo call one of our expert team on +44(0)1675 460997 or...
    ]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/iie-online-promotion]]></link>
      </item>
          <item>
        <title><![CDATA[Assessor Training 2010]]></title>
        <pubDate><![CDATA[2010-02-16 16:54:00]]></pubDate>
        <description><![CDATA[Midlands Excellence Assessor Training As one of our assessors said, &acirc;it&acirc;s like doing an MBA every year&acirc;. This is your opportunity to assess a Midlands Excellence Awards applicant organisation.&acirc;&cent; Gain a greater understanding of the EFQM Excellence Model (Europe&acirc;s most established and holistic framework for developing organisational excellence.)&acirc;&cent; Deepen your knowledge of performance improvement &acirc;&cent; Develop your teamwork, management and leadership skills&acirc;&cent; Contribute to the competitiveness of our region&acirc;&cent; Take powerful insights back to your organisation and help boost resultsIf you would like the opportunity to be part of one of our volunteer assessment teams please check out our website for full details on how to apply and the next available course dates.]]></description>
        <link><![CDATA[http://www.investorsinexcellence.org/emails/assessor-training-2010]]></link>
      </item>
          </channel>
</rss>