Business Excellence in Housing - January 2010

Promoting housing sector business improvement and best practice

•    Standards and accreditations have never been more relevant
•    Fresh perspectives on delivering excellence to your customers
•    Free or low cost networking and training opportunities

Standards and accreditations have never been more relevant

What better way to meet the TSA agenda for “providers to determine how they develop a systematic approach to self improvement and learning” than through Business Excellence and the Investors in Excellence standard. If you want to find out more about what private and public organisations are doing to demonstrate an effective business improvement strategy and how they are achieving independent recognition and peer review then please contact julian.beaney@investorsinexcellence.org

At next week’s Midlands Excellence Awards Ceremony in front of 1100 guests, several housing organisations will be recognised as Investors in Excellence. These include Accord Housing Care and Support, The Wrekin Housing Trust, Two Rivers Housing and Wulvern Housing. Congratulations to them and those others who will be recognised over the months ahead.

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Customer Intimacy

Date: February 3rd 2010
Venue: Poundland, WV13 2QT
Cost: £65.00 + VAT

How can you get closer to your customers? How does your organisation shape up?

Midlands Excellence, in partnership with the CIH and the NHF in the Midlands and central regions, is proud to present this  unique seminar as part of its Business Excellence in Housing seminar series.

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Unlocking your potential

IiE is a not for profit organisation that delivers real results, drawing on best practice approaches from our work with the likes of BMW, Siemens, TNT and Vodafone across the UK..

Working with over 80 housing organisations we have the expertise and knowledge to unlock your full potential helping you to meet the new challenges ahead.

Housing Community of Practice - February 24th, Housing Plus, Stafford

FREE networking session for housing organisations working with business excellence and IiE. High on the agenda will be the links between excellence and the new regulatory agenda including how do organisations use excellence to demonstrate they have effective self improvement and business improvement strategies in place...

10 tools that changed the world - February 5th, Ramada Tamworth

Continuous Improvement tools and techniques have been around in various forms for decades but which ones work the best?

Join Julian Beaney on this one day practical worshop for just £99+ VAT to find out which one could work for you!

Benchmarking
February 11th, BMW Plant Hams Hall, Coleshill

Learn how private sector organisations get the most out of benchamrking and peer reviews.

As with many things an element of thinking, even learning from others, before you start on a programme can greatly add to the value you generate from your actions

Excellent Scorecard - predict you future performance
March 23rd

Do you just report performance or do you use your performance information to predict the future?

Whether you manage business strategy for an organisation or just want to get a better handle on your team’s performance we can help you develop a simple performance dashboard that means you can take the right decisions at the right time...